Avaya OneCloud Call Centre As a Service (CCaaS)

Avaya OneCloud™ CCaaS is a hassle-free, always-on contact center that improves customer loyalty and maximizes agent performance with an effortless experience across different channels and devices.

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What are some of the Key Customer Challenges your customers are facing?

Challenge? Avaya OneCloud CCaaS Answer?
Difficulties serving customers across voice and digital channels; current systems are disjointed and siloed Empower Customers
Need to do more with less; need to find better ways to serve customers while improving productivity Fully engage agents and supervisors
Contact center solution is out-of-date, and the hassle and time of keeping it running or trying something new is too much Avaya makes it easy to move to the Cloud
Interested in the solution, but worried about technology, or the potential need for more support Get the expertise of the Industry Leader, leveraging know-how, providing flexible, scalable and secure solutions

This solution offers a seamless path to the cloud from the trusted contact center leader. Avaya provides all the features your contact center requires to meet the needs of your customers and agents, using the power and versatility of a true cloud solution. Customers can access all capabilities with no additional hardware or software and get new features and upgrades as they become available, scale easily when they need it, extend their capacity to support remote offices and work-at-home agents without compromise, rest easy with worry-free deployment.

How can you put Avaya OneCloud CCaaS to Work for Your customers?

  • Deliver effortless customer experiences that create memorable experiences
  • Maximize productivity and performance with advanced tools
  • Make each customer conversation the best it can be by delivering real-time prompts and suggestions to agents
  • Extend business continuity by supporting remote offices and work-at-home agents
  • Let Avaya care for your contact center solution while you care for your customers

Deliver an Effortless Customer Experience with a Hassle-free, Always-on Contact Center.

Why become an Avaya OneCloud CCaaS Agent with SYNNEX?

  • Earn valuable cash bonuses and maximize recurring monthly revenue through our highly competitive compensation plan.
  • Easily grow your business while meeting your customer needs
  • Have access to our SYNNEX pre-sales engineering team for technical and migration assistance
  • Ongoing Synnex product information sessions
  • Have access to the Avaya Open Products portfolio to complement your CCaaS offers for additional revenue-generating opportunities

Download this brochure and infographic for a quick primer on Avaya OneCloud CCaaS

Find out more about how becoming an Avaya OneCloud CCaaS agent can help you to grow your business

Contact your SYNNEX Avaya Sales Rep For More Information

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Get Started with Avaya Today